Can I return my product?

1. Returning goods if they are faulty: Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to have the goods replaced if they fail to be of acceptable quality, or you may be entitled, at our discretion, to a refund. If you think that the goods you received are unsatisfactory, please contact our Customer Support Team. 2. Returns generally: You are responsible for the cost of returning goods to us. Products returned are your responsibility until they reach our warehouse.

Can I return an item for an exchange?

Unfortunately, we are unable to offer an exchange program here at Nuts About Life.

Have you received my returned goods?

If goods have been returned and passed our inspections, we will process your return within 1 working day of receiving it. You will receive a confirmation email notifying you of this. If you haven't received an email within 10 working days, please contact our customer care team.

How do I use my discount/promo code?

To use your discount/promo code, enter it in the 'Have a coupon code? Enter it here' section within 'Your Cart'. You must enter the code before you check out as it cannot be applied later.

Are your products organic?

Yes, all our organic products are 100% Australian Certified Organic and/or USDA certified.

Are your products gluten-free?

No, while many of our products are gluten-free, we are not officially certified as gluten-free. There is a possibility of cross-contamination as we pack all products by hand using the same equipment.

PECANS

Go Nuts for Our Delicious Pecans!

Indulge in the rich, buttery flavour of our premium pecans, sourced from the finest orchards and roasted to perfection.

Discover the ultimate snacking experience with our mouth-watering pecans! Rich in antioxidants, vitamins and minerals,
these delicious nuts are perfect for health-conscious foodies and snack enthusiasts alike. Our pecans are:

Sourced from reputable orchards for exceptional quality

Roasted to bring out the natural sweetness

Free from artificial preservatives and additives

Rich in healthy fats and protein

Taste the Difference:

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As a crunchy snack on its own
Added to salads, smoothie bowls, or your morning oats
Paired with cheese and wine for a sophisticated treat

Nutritional Value:

Our delicious pecans are packed with nutrients! Each 1oz serving (28g) offers: 2.7g protein, 20g healthy fats, 2.7g fibre, and antioxidants to support heart health, weight management, cognitive function, and digestive well-being. With only 196 calories, 1g sugar, and 0mg sodium, pecans are a guilt-free snack. Rich in vitamin E, thiamin, magnesium, phosphorus, and zinc, our pecans are a nutritious addition to your daily routine.

FAQs

What is the shelf life of your pecans?

Our pecans have a shelf life of 6-12 months when stored properly in an airtight container, away from direct sunlight and moisture. To maintain freshness, we recommend storing them in a cool, dry place (below 20°C/68°F) and sealing the container tightly after opening. If you plan to store pecans for an extended period, consider refrigerating or freezing them to preserve their flavour and texture.

Are your pecans suitable for vegans?

Yes, our pecans are vegan-friendly and free from animal-derived products. We take pride in sourcing our pecans from orchards that adhere to sustainable and eco-friendly practices. Our roasting process is also free from animal-derived products, making our pecans an excellent choice for vegans. However, please note that our facility handles other nuts and products that may contain dairy or honey, so we cannot guarantee complete isolation.

Can I customise my pecan order?

Yes, we offer customisation options for bulk orders and special requests. Please contact our customer support team to discuss your requirements. We can accommodate requests for:

Specific roast levels (light, medium, dark)
Custom packaging (bags, containers, or gift boxes)
Bulk quantities (5kg, 10kg, or more)
Specialised processing (chopped, sliced, or diced)

Please note that custom orders may incur additional fees and lead times.

How do you roast your pecans?

Our pecans are roasted in small batches using a proprietary blend of spices and oils to enhance the natural flavour. Our roasting process involves:

Sorting and cleaning the pecans to ensure quality
Roasting at controlled temperatures (160°C/320°F) for optimal flavour
Monitoring the roasting time to prevent over-roasting
Seasoning with a touch of sea salt and natural spices
Cooling and packaging immediately to preserve freshness

We take pride in our artisanal roasting process, which brings out the unique flavour and texture of our pecans.

Do you offer refunds or exchanges?

Yes, we offer refunds or exchanges for damaged or unsatisfactory products. Please see our full refund and exchange policy below:

Damaged products: Contact us within 3 business days with photos of the damage
Unsatisfactory products: Contact us within 7 business days with reasons for dissatisfactio
Refunds: Processed within 5-7 business days
Exchanges: Arranged within 5-7 business days

Please note that refunds or exchanges are subject to our terms and conditions. Contact our customer support team for assistance.