Can I return my product?

1. Returning goods if they are faulty: Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to have the goods replaced if they fail to be of acceptable quality, or you may be entitled, at our discretion, to a refund. If you think that the goods you received are unsatisfactory, please contact our Customer Support Team. 2. Returns generally: You are responsible for the cost of returning goods to us. Products returned are your responsibility until they reach our warehouse.

Can I return an item for an exchange?

Unfortunately, we are unable to offer an exchange program here at Nuts About Life.

Have you received my returned goods?

If goods have been returned and passed our inspections, we will process your return within 1 working day of receiving it. You will receive a confirmation email notifying you of this. If you haven't received an email within 10 working days, please contact our customer care team.

How do I use my discount/promo code?

To use your discount/promo code, enter it in the 'Have a coupon code? Enter it here' section within 'Your Cart'. You must enter the code before you check out as it cannot be applied later.

Are your products organic?

Yes, all our organic products are 100% Australian Certified Organic and/or USDA certified.

Are your products gluten-free?

No, while many of our products are gluten-free, we are not officially certified as gluten-free. There is a possibility of cross-contamination as we pack all products by hand using the same equipment.

The Creamy Taste of Cashew Nuts

Product Description:

Explore the ultimate snack, rich in nutrients and antioxidants. Our cashews are:

Sourced from eco-friendly farms committed to sustainable practices
Packed with magnesium, copper, and healthy fats for optimal well-being
Free from artificial additives and preservatives
Perfect for vegan and gluten-free lifestyles

Explore the Versibility of Cashew Nuts:

Enjoy our cashews as a satisfying snack, add them to stir-fries, salads, or baked goods, or use them in vegan cheese recipes.

Nutritional Levels:

Each 1oz serving of our cashews offers 5g protein, 12g healthy fats, 2g fibre, and essential minerals.

The Nuts About Life Difference:

We're dedicated to delivering exceptional quality, sustainability, and customer satisfaction. Our expertise ensures every cashew nut meets rigorous standards.

FAQs

What is the shelf life of your cashews?

Our cashews have a shelf life of 6-12 months when stored properly in an airtight container, away from direct sunlight and moisture. To maintain freshness, we recommend storing them in a cool, dry place (below 20°C/68°F) and sealing the container tightly after opening.

Are your cashews suitable for vegans?

Yes, our cashews are vegan-friendly and sustainably sourced from eco-friendly farms. We take pride in our supply chain transparency and ensure that our cashews are free from animal-derived products and by-products.

Can I customise my cashew order?

Yes, we offer customization options for bulk orders and special requests. Please contact our customer support team to discuss your requirements.

How do you roast your cashews?

Our cashews are roasted in small batches using a proprietary blend of plant-based oils and natural spices to enhance their unique flavour and texture.

Do you offer refunds or exchanges?

Yes, we offer refunds or exchanges for damaged or unsatisfactory products. Please see our full refund and exchange policy below:

Damaged products: Contact us within 3 business days with photos of the damage
Unsatisfactory products: Contact us within 7 business days with reasons for dissatisfaction
Refunds: Processed within 5-7 business days
Exchanges: Arranged within 5-7 business days

Please note that refunds or exchanges are subject to our terms and conditions.